Blog

Oliver Lee Oliver Lee

0 Course Enrolled • 0 Course Completed

Biography

ADX261 Exam PDF & Reliable ADX261 Test Syllabus

BONUS!!! Download part of PracticeTorrent ADX261 dumps for free: https://drive.google.com/open?id=1KQB69JUVXRKMoN0uLD0DDR5ctLp4vgyh

When you buy things online, you must ensure the security of online purchasing, otherwise your rights will be harmed. Our ADX261 study tool purchase channel is safe, we invite experts to design a secure purchasing process for our ADX261 qualification test, and the performance of purchasing safety has been certified, so personal information of our clients will be fully protected. All customers can feel comfortable when they choose to buy our ADX261 Study Tool. We have specialized software to prevent the leakage of your information and we will never sell your personal information because trust is the foundation of cooperation between both parties. A good reputation is the driving force for our continued development. Our company has absolute credit, so you can rest assured to buy our ADX261 test guides.

Salesforce ADX261 Certification is an excellent way for administrators and consultants to demonstrate their expertise in Service Cloud administration and maintenance. By passing the exam, candidates can gain a competitive edge in the job market and position themselves as trusted advisors to their clients.

>> ADX261 Exam PDF <<

Reliable ADX261 Test Syllabus, ADX261 Boot Camp

Just like the saying goes, it is good to learn at another man’s cost. In the process of learning, it is more important for all people to have a good command of the method from other people. The ADX261 study materials from our company will help you find the good study method from other people. Using the ADX261 Study Materials from our company, you can not only pass your exam, but also you will have the chance to learn about the different and suitable study skills. We believe these skills will be very useful for you near life.

Salesforce Administer and Maintain Service Cloud Sample Questions (Q131-Q136):

NEW QUESTION # 131
The Universal Containers sales team has been so successful in signing new customers that the support team is unable to provide same-day customer
assistance.
What should a consultant recommend to address this problem?

A. Ask sales reps to respond to support Cases
B. Provide a self-help Customer Community.
C. Limit Customers to 5 Cases per day.
D. Add more support phone lines.

Answer: B

NEW QUESTION # 132
When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?

A. Account tabs and Cases tab
B. Account tab with Cases related list
C. Case tabs with Account subtabs
D. Account tabs with Case Subtabs

Answer: D

Explanation:
The Lightning Service Console is a user interface that allows you to manage multiple records on one screen and quickly access important information. You can use tabs and subtabs to organize your records and switch between them easily. To meet the requirement of viewing the case history of other cases for the same account when viewing a case, you can use account tabs with case subtabs. This means that you open an account record as a primary tab and then open related cases as subtabs under that account tab. This way, you can see all the cases for that account on one screen and compare their case histories. Verified Reference: [Tabs and Subtabs in Lightning Console Apps]

NEW QUESTION # 133
Cloud Kicks (CK) provides support through Web-to-Case. As part of a service improvement project, a self-service portal in Experience Cloud and public Knowledge base were added. When reviewing service KPIs, management at CK found a 10% increase in case resolution time and is considering reverting the changes.
What is the likely reason for the KPI change?

A. Customers must spend additional time registering for the portal.
B. Self-service deflects easy cases, leaving more complex cases for agents.
C. Customers are spending additional time searching for answers.
D. Agents do not have access to the same Knowledge articles as customers.

Answer: B

NEW QUESTION # 134
The customer support team at Universal Containers (UC) has noticed a large increase in Case Resolution times recently. UC wants to use Einstein for Service to help agents locate the relevant information more quickly.
Which feature should the consultant recommend?

A. Einstein Article Recommendations
B. Einstein Bots
C. Einstein Reply Recommendations

Answer: A

Explanation:
To address the increase in Case Resolution times, Einstein Article Recommendations can be highly effective. This feature uses machine learning to suggest relevant knowledge articles to agents, based on the context of the customer cases they are working on. By providing agents with quick access to pertinent information, Einstein Article Recommendations can significantly reduce the time spent searching for solutions, thereby improving case resolution times and enhancing overall service efficiency.

NEW QUESTION # 135
Universal Containers 'IT policy prevents third-party software from being installed on employee computers. However, the VP of Service has asked that cases be automatically created from customer emails.
What solution should a consultant recommend?

A. Email-to-Case
B. An AppExchange package
C. web-to-Case
D. On-Demand Email-to-Case

Answer: D

Explanation:
On-Demand Email-to-Case is a feature that allows you to automatically create cases from customer emails without installing any software on your email server. It uses an email service provided by Salesforce to convert emails into cases and route them to the appropriate queues or agents. This solution meets the IT policy of Universal Containers, as it does not require any third-party software installation. Verified Reference: On-Demand Email-to-Case

NEW QUESTION # 136
......

Our Administer and Maintain Service Cloud (ADX261) prep material also includes web-based and desktop Administer and Maintain Service Cloud (ADX261) practice tests for you to put your skills to the test. Our Administer and Maintain Service Cloud (ADX261) practice exams simulate the real Prepare for your Administer and Maintain Service Cloud (ADX261) exam environment, so you can experience the pressure and environment of the actual test before the day arrives. You'll receive detailed feedback on your performance, so you know what areas to focus on and improve.

Reliable ADX261 Test Syllabus: https://www.practicetorrent.com/ADX261-practice-exam-torrent.html

2025 Latest PracticeTorrent ADX261 PDF Dumps and ADX261 Exam Engine Free Share: https://drive.google.com/open?id=1KQB69JUVXRKMoN0uLD0DDR5ctLp4vgyh

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Oliver Lee Oliver Lee

Biography

COOKIE NOTICE